FREQUENTLY ASKED QUESTIONS
HOW DO I CREATE AN ACCOUNT?
To create an account, add an item to your shopping cart. Then, click the "view cart" button that's located underneath the "add to cart" button. Select "New Customer Checkout" to create your account.
I ORDERED FROM CHRIS'S COOKIES. HOW LONG DOES IT TAKE TO SHIP?
Most orders are shipped within two business days from the date of receipt (inventory permitting). NOTE: Business hours are Monday thru Friday from 9am to 6pm Eastern Standard Time. You may request to have your order shipped immediately or you may specify a later date.
I'M INTERESTED IN CHRIS'S COOKIES PRODUCTS. HOW TO I GET WHOLESALE PRICING?
To request a Retail Partner account, please call 1.866.7.COOKIE
I CREATED AN ACCOUNT AND NEED TO CHANGE MY ACCOUNT INFORMATION.
To edit your Salem Baking account information click on the "Login" link in the top left corner of the page. Enter your username and password and click the "Submit" button. By default you will be redirected to your account page. Any editable profile information will be available for you to change. After you edit the necessary fields, click the "Save" button.
WHAT IF I FORGOT MY USER NAME AND/OR PASSWORD?
If you forgot your password click on "sign in" and under returning customers you can click on "forgot password" to have your password emailed to you. Your user name is the email address that you used to register your account. If you have forgotten your email, you must create a new account.
DO YOU SHIP TO PO BOXES AND APO'S?
Yes, we offer ground shipping to PO Boxes and APO's. (Fresh baked and chocolate dipped items are generally not available. Please call us at (800) 274.2994 for assistance.)
I'VE PLACED AN ORDER. HOW DO I TRACK MY ORDER?
To track an order you've placed online, log in to your account and click on "view orders". There you can track past shipments as well as check on status of future orders you have placed. Please note it takes up to 48 hours for orders to be processed into our system.
CAN I PRE-ORDER TO SHIP ITEMS IN THE FUTURE? IF SO WHEN WILL I BE BILLED?
You may request to have your order shipped immediately (the date shown by default), or you may specify a later date. You will be billed at the time of shipment.
CAN I SHIP TO MULTIPLE LOCATIONS IN ONE PURCHASE?
We are not able to ship to multiple locations in one order. To ship to multiple locations, you will need to place a separate order for each address you would like to ship to. To do so, create an account and add recipient's addresses to your address book and select them during check out.
CAN I CHANGE MY ORDER ONCE IT'S BEEN PLACED?
Please call 1.866.7.COOKIE and our customer service team will make every effort to apply changes to your order before it ships.
ARE THERE ANY ADDITIONAL SHIPPING REQUIREMENTS I SHOULD KNOW ABOUT?
At Salem Baking we value quality and freshness. To ensure that your order arrives to you with this standard we may require additional shipping charges to add a cold pack for chocolate dipped items during warmer months. If you have questions regarding our shipping policies, please call us toll-free at 866.7.COOKIE or email us at INFO@salembaking.com.